TERMS AND CONDITIONS
REPÚBLICA EXPLORER TOURS
Last Updated: August 2026
Welcome to República Explorer Tours. These Terms and Conditions govern the booking, purchase, and use of our services, including excursions, tours, private transportation, airport transfers, hotel transfers, and other tourism-related services offered within the Dominican Republic.
By making a reservation through our website, WhatsApp, telephone, email, payment link, authorized agency, or any other official sales channel, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
Our goal is to provide safe, reliable, organized, and high-quality tourism and transportation services.
1. SERVICES OFFERED
República Explorer Tours specializes in the sale, organization, and coordination of tourism and transportation services in the Dominican Republic, including but not limited to:
Excursions and tours
Adventure activities
Boat and marine excursions
Cultural tours
Private and shared experiences
Private transportation
Airport transfers
Hotel-to-hotel transfers
Transportation to restaurants, attractions, and excursions
Group transportation
Tourism services operated directly or through authorized local providers
Specific details such as schedules, duration, pickup locations, inclusions, exclusions, restrictions, and requirements will be communicated during the booking process or included in the reservation confirmation.
2. ACCEPTANCE OF TERMS
By making a reservation, submitting payment, or using any service provided by República Explorer Tours, the customer agrees to be bound by these Terms and Conditions.
A person making a reservation on behalf of a group confirms that they are authorized to provide the necessary booking information and agrees to inform all participants of the applicable terms, safety requirements, and policies.
All participants must comply with the safety and conduct rules established herein.
3. RESERVATIONS
All reservations are subject to availability.
A quotation or request for information does not guarantee availability and does not constitute a confirmed booking.
A reservation will be considered confirmed once República Explorer Tours issues a confirmation through an authorized communication channel and, when applicable, receives the required payment or deposit.
Customers are responsible for reviewing all reservation information, including:
Passenger name
Date
Number of passengers
Hotel or accommodation
Pickup location
Destination
Pickup time
Flight number, when applicable
Type of service
Excursion booked
Contact information
Additional services
Any errors should be reported to República Explorer Tours as soon as possible.
4. PRICES
Prices are those quoted and accepted at the time the reservation is confirmed.
Services may be priced:
Per person
Per vehicle
Per group
Per excursion
Per private service
Per transfer
As a one-way or round-trip service
Additional services requested after confirmation may result in additional charges.
República Explorer Tours reserves the right to change prices for future bookings. However, price changes will not affect an already confirmed and paid reservation unless the customer requests modifications that materially change the original service.
5. PAYMENTS
Depending on the service, República Explorer Tours may require:
Full payment at the time of booking
A partial deposit
Payment of the remaining balance before the service
Payment of the remaining balance on the day of service when specifically authorized
Available payment methods will be communicated during the booking process.
Customers should only make payments through payment links, accounts, platforms, or methods officially provided by República Explorer Tours.
6. CANCELLATION POLICY
República Explorer Tours offers FREE CANCELLATION UP TO 24 HOURS BEFORE THE SCHEDULED SERVICE TIME.
Cancellations made 24 hours or more in advance
Customers may cancel without penalty and will be eligible for a refund of the amount paid for the cancelled service.
Cancellations made less than 24 hours before the service
Reservations cancelled within 24 hours of the scheduled service time are non-refundable, except where otherwise required by applicable law or in exceptional circumstances approved by República Explorer Tours.
Cancellation deadline
The 24-hour period is calculated based on the scheduled pickup, departure, or activity start time shown on the reservation confirmation.
For example:
If an excursion begins at 9:00 AM on Friday, free cancellation must be requested before 9:00 AM on Thursday.
7. CANCELLATIONS BY REPÚBLICA EXPLORER TOURS
If República Explorer Tours or the responsible operator must cancel a service and cannot provide a reasonably equivalent alternative, the customer may be offered:
Rescheduling at no additional charge;
A credit toward another service, if accepted by the customer; or
A refund for the affected service.
The solution offered will depend on the circumstances and applicable consumer protection laws.
8. REFUNDS
When a refund applies, República Explorer Tours will process it using the payment method or system available for the original transaction.
The time required for the funds to appear in the customer's account depends on the bank, credit card company, payment processor, or financial institution involved.
República Explorer Tours does not control bank processing times once the refund has been successfully issued.
9. NO-SHOW POLICY
A customer may be considered a No-Show when they:
Fail to appear for the reserved service
Are not present at the agreed pickup location
Arrive after the applicable waiting period has expired
Provide incorrect information that prevents the operator from locating them
Fail to respond to reasonable communication attempts
Miss an excursion or transfer due to arriving late
A No-Show service may be considered fully used and therefore non-refundable.
This does not limit any rights the customer may have when the failure to provide the service is attributable to República Explorer Tours or the service provider.
10. PUNCTUALITY
Customers must be ready at the designated pickup location at the time shown on their confirmation.
Shared excursions may involve multiple hotel pickups before proceeding to the final destination.
Schedules may be affected by:
Traffic
Other passenger pickups
Road accidents
Weather conditions
Road restrictions
Security checkpoints
Unexpected operational circumstances
República Explorer Tours will make reasonable efforts to maintain the scheduled timing and communicate significant delays whenever possible.
11. AIRPORT TRANSFERS
For airport pickup reservations, customers must provide accurate information including:
Airport
Airline
Flight number
Arrival date
Arrival time
Terminal, when available
Number of passengers
Hotel or final destination
When operationally possible, República Explorer Tours may monitor flight arrival information.
Customers must still notify the company of significant changes, including flight cancellations, changes of airport, changes of flight number, or changes of travel date.
12. FLIGHT DELAYS AND CANCELLATIONS
When a flight is delayed, República Explorer Tours will make reasonable efforts to adjust the pickup time based on the updated flight arrival.
If a flight is cancelled or moved to another date, the customer must notify República Explorer Tours as soon as possible.
Vehicle availability for a new date or time will be subject to availability.
13. CUSTOMER-REQUESTED CHANGES
Changes are subject to availability.
Changes may include:
Date changes
Time changes
Hotel changes
Airport changes
Destination changes
Additional passengers
Vehicle upgrades
Excursion changes
Additional stops
Additional service time
Significant itinerary modifications
If a requested change results in a price difference, the customer will be informed before the change is confirmed.
14. EXCURSIONS AND ACTIVITIES
Excursions may involve different levels of physical activity, terrain, and safety requirements.
Depending on the experience, activities may include:
Walking
Boating
Swimming
Snorkeling
Off-road driving
Buggies
ATVs
Horseback riding
Ziplining
Boat activities
Water activities
Sun exposure
Uneven terrain
Stairs
Nature-based activities
Customers should review the characteristics of the activity before booking and inform República Explorer Tours of any accessibility needs that may affect safe participation.
15. SAFETY
The safety of our customers, employees, drivers, guides, suppliers, and other participants is a priority.
All passengers must follow reasonable instructions provided by:
Drivers
Guides
Boat captains
Safety personnel
Tour operators
Activity staff
Competent authorities
República Explorer Tours reserves the right to refuse participation or remove a person from an activity when their behavior presents a genuine safety risk to themselves, other participants, employees, or property.
16. ZERO-TOLERANCE DRUG POLICY
The use, possession, distribution, sale, or transportation of illegal drugs is strictly prohibited during any service provided or coordinated by República Explorer Tours.
This prohibition applies to:
Transportation vehicles
Buses
Vans
SUVs
Boats
Excursions
Activities
Meeting points
Facilities used during our services
Any activity organized or coordinated by República Explorer Tours
Customers are prohibited from consuming, carrying, selling, distributing, or facilitating illegal substances during our services.
If a customer violates this policy and their behavior compromises safety, legality, or operations, República Explorer Tours may:
Deny access to a vehicle or activity
Refuse participation
Terminate the service
Require the individual to leave the activity when it can be done safely
Contact the appropriate authorities when necessary
If a service is terminated because of illegal activity or a serious violation of this policy by the customer, the affected service may be considered non-refundable, subject to applicable law.
República Explorer Tours maintains a zero-tolerance policy regarding illegal drugs during all company services and activities.
17. ALCOHOL AND INTOXICATION
Where alcoholic beverages are legally included in an excursion or service, alcohol must be consumed responsibly and in accordance with applicable age restrictions and local laws.
República Explorer Tours or the responsible operator may limit or refuse alcohol service to any person showing clear signs of intoxication or when further consumption could endanger the individual or others.
A customer may also be excluded from certain activities when their condition creates an objective safety risk.
18. PASSENGER CONDUCT
The following conduct is prohibited:
Physical violence
Threats
Harassment
Serious verbal abuse
Inappropriate sexual conduct
Intentional damage to vehicles or equipment
Possession of illegal weapons
Use of illegal drugs
Distribution or sale of illegal substances
Interference with the driver
Dangerous behavior inside a vehicle
Conduct that places other passengers at risk
Safety-related decisions will be based on reasonable and objective circumstances.
19. DAMAGE CAUSED BY CUSTOMERS
Customers may be held responsible for damage they intentionally or negligently cause to:
Vehicles
Boats
Equipment
Facilities
Third-party property
Equipment used during excursions
Each situation will be evaluated individually, and any claim for damages should be reasonably supported.
20. CHILDREN AND MINORS
Minors must travel with a parent, legal guardian, or responsible adult when applicable.
Certain activities may have:
Minimum age requirements
Minimum height requirements
Weight restrictions
Specific safety requirements
These restrictions will be communicated when applicable.
Parents, guardians, or responsible adults are responsible for supervising minors during activities.
21. PREGNANCY, PHYSICAL CONDITIONS, AND ACTIVITY RESTRICTIONS
Some adventure activities may not be suitable for every traveler due to the physical nature of the activity.
When specific safety restrictions apply, they will be communicated to the customer.
Customers are responsible for reasonably assessing their ability to participate and should disclose any accessibility or assistance needs that may affect their safe participation.
An alternative activity may be recommended when objective safety concerns exist.
22. LUGGAGE
Customers should inform República Explorer Tours in advance if they are traveling with unusually large or specialized luggage, including:
Oversized luggage
Wheelchairs
Sports equipment
Golf clubs
Surfboards
Musical instruments
Professional equipment
Bulky items
Luggage capacity depends on the vehicle booked and the number of passengers.
If the customer's luggage exceeds the reasonable capacity of the reserved vehicle, an additional vehicle may be required, subject to availability and additional cost.
23. PERSONAL BELONGINGS
Customers are responsible for checking their belongings before leaving vehicles, boats, restaurants, excursion sites, and other locations.
If an item is found, República Explorer Tours will make reasonable efforts to locate the owner and coordinate its return.
Delivery or special transportation of a lost item may involve reasonable transportation or courier costs.
24. WEATHER CONDITIONS
Tourism activities may be affected by weather conditions.
Light rain, cloudy weather, or similar conditions that do not create a safety risk do not automatically result in cancellation.
When weather conditions create a significant safety concern, República Explorer Tours or the responsible operator may:
Delay the activity
Modify the route
Reschedule the activity
Modify certain parts of the experience
Cancel the activity for safety reasons
Safety will always take priority.
If an activity is completely cancelled by the operator and no reasonable alternative can be provided, the customer may be offered rescheduling or an applicable refund.
25. HURRICANES, STORMS, AND EXTRAORDINARY EVENTS
Services may be affected by extraordinary circumstances outside the reasonable control of the parties, including:
Hurricanes
Tropical storms
Flooding
Earthquakes
Road closures
Port closures
Airport closures
Government restrictions
National emergencies
Serious civil disturbances
Natural disasters
Major infrastructure failures
Other comparable extraordinary circumstances
In these situations, República Explorer Tours will make reasonable efforts to provide alternative arrangements, rescheduling, or other appropriate solutions based on the affected service and applicable law.
26. VEHICLES
Vehicle photographs shown on our website or promotional materials may be representative of the category booked.
For operational, maintenance, availability, capacity, or safety reasons, República Explorer Tours may provide a different vehicle of a reasonably equivalent category and capacity.
If the customer has specifically booked a premium vehicle or vehicle category as an essential feature of the service, any significant substitution should be communicated whenever reasonably possible.
27. ADDITIONAL STOPS AND ROUTE CHANGES
Private transfers are provided according to the itinerary originally booked.
Additional stops or route changes requested during the service may result in additional charges depending on:
Distance
Time
Location
Availability
Vehicle type
When reasonably possible, the customer will be informed of any additional charge before accepting the modification.
28. LOCAL OPERATORS AND SERVICE PROVIDERS
Some experiences sold by República Explorer Tours may be operated in cooperation with third-party local operators, parks, boat operators, guides, transportation companies, or other tourism providers.
These providers are responsible for the services they directly operate, without limiting any legal responsibilities that República Explorer Tours may have toward the customer under applicable Dominican law.
Nothing in these Terms and Conditions is intended to remove any non-waivable consumer rights.
29. EXCURSION DESCRIPTIONS
República Explorer Tours makes reasonable efforts to provide accurate and current information regarding its activities.
However, certain elements of an excursion may be reasonably adjusted due to:
Safety
Weather
Sea conditions
Traffic
Availability
Government regulations
Unexpected operational circumstances
Essential elements of a service will not be changed arbitrarily.
If a significant modification occurs, República Explorer Tours will make reasonable efforts to notify the customer and provide an appropriate solution.
30. LIABILITY
República Explorer Tours agrees to provide and coordinate services in a professional, diligent, and reasonably safe manner.
Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot legally be excluded.
República Explorer Tours will not be responsible for losses caused solely by:
Actions of the customer
Materially incorrect information provided by the customer
Failure to follow safety instructions
Extraordinary circumstances outside the reasonable control of the company
This is without prejudice to any rights available to the customer under applicable law.
Each complaint or claim will be evaluated based on its specific circumstances.
31. CUSTOMER INFORMATION
Customers are responsible for providing accurate and current information.
This may include:
Full name
Telephone number
Email address
Hotel
Flight number
Date
Pickup time
Number of passengers
Destination
República Explorer Tours will not be responsible for consequences caused solely by materially incorrect information provided by the customer when that information prevents the service from being properly provided.
32. PRIVACY AND PERSONAL DATA
República Explorer Tours may collect information reasonably necessary to:
Process reservations
Process payments
Coordinate transfers
Coordinate excursions
Communicate with customers
Provide customer support
Meet legal requirements
Handle complaints or claims
Personal information will be handled in accordance with applicable privacy and data protection laws.
Customer information will not be sold or improperly disclosed to third parties.
When necessary to provide a service, relevant information may be shared with drivers, tour operators, hotels, transportation providers, or other suppliers involved in the reservation.
33. PHOTOS AND PROMOTIONAL CONTENT
Photographs or videos may be taken during certain excursions or activities.
When República Explorer Tours intends to use an identifiable customer's image for advertising or promotional purposes, appropriate consent will be obtained when legally required.
Customers may inform the company if they do not wish to appear in promotional content.
34. INTELLECTUAL PROPERTY
The name, trademarks, logos, written content, photographs, designs, promotional materials, and other intellectual property belonging to República Explorer Tours are protected under applicable intellectual property laws.
Unauthorized commercial use is prohibited when such use infringes the rights of República Explorer Tours or the respective rights holder.
35. COMPLAINTS
If a customer experiences a problem with a service, they are encouraged to contact República Explorer Tours as soon as possible so the company has an opportunity to review and address the situation.
A complaint should include, when applicable:
Reservation holder's name
Booking number
Date of service
Service booked
Description of the issue
Photos, messages, or relevant documentation
Each complaint will be reviewed individually.
36. FRAUD AND PAYMENT SECURITY
República Explorer Tours reserves the right to conduct reasonable verification procedures to prevent fraudulent transactions or unauthorized payment activity.
When objective indicators of fraud are detected, a reservation may be held for verification before being confirmed.
The company may provide banks, payment processors, or competent authorities with documentation legitimately required in connection with disputed transactions, subject to applicable privacy laws.
37. UNUSED SERVICES
When a customer voluntarily decides not to use part of a service after the service has already begun, the unused portion does not automatically qualify for a refund.
Each situation will be reviewed based on:
The nature of the service
Costs already incurred
The customer's circumstances
Applicable consumer rights
38. COMPLIANCE WITH DOMINICAN REPUBLIC LAW
All passengers and participants must comply with the laws and regulations of the Dominican Republic.
República Explorer Tours will not permit its vehicles, boats, excursions, facilities, or services to be used for illegal activities.
39. APPLICABLE LAW
These Terms and Conditions are governed and interpreted under the applicable laws of the Dominican Republic, including applicable consumer protection, electronic commerce, contractual, and personal data protection laws.
Nothing contained herein shall be interpreted as a waiver of rights that cannot legally be waived.
40. DISPUTE RESOLUTION
In the event of a dispute, República Explorer Tours will first attempt to resolve the matter directly and in good faith with the customer.
If a mutually satisfactory resolution cannot be reached, the parties retain all rights to use the complaint, mediation, administrative, or judicial procedures available under Dominican Republic law.
41. SEVERABILITY
If any provision of these Terms and Conditions is determined to be invalid, unenforceable, or contrary to applicable law, the remaining provisions will continue to remain valid whenever legally possible.
The affected provision should be interpreted or adjusted to the extent necessary to comply with applicable law.
42. CHANGES TO THESE TERMS
República Explorer Tours may update these Terms and Conditions to reflect operational, commercial, regulatory, or legal changes.
New versions will become effective on the date indicated when published.
Changes will not retroactively modify the rights and obligations of previously confirmed reservations unless required by law.
43. CONTACT INFORMATION
For questions, modifications, cancellations, complaints, or assistance regarding a reservation, customers may contact República Explorer Tours through its official communication channels:
República Explorer Tours
Dominican Republic
Phone / WhatsApp: [ADD NUMBER]
Email: [ADD EMAIL]
Website: [ADD WEBSITE]
44. FINAL ACCEPTANCE
By completing a reservation with República Explorer Tours, the customer confirms that:
They have had access to these Terms and Conditions.
They had the opportunity to review them before completing the reservation.
They understand the applicable cancellation policy.
They understand the safety rules.
They agree to follow reasonable instructions from staff and operators.
They acknowledge the company's zero-tolerance policy regarding the use, possession, distribution, or sale of illegal drugs during any service.
They accept the specific conditions applicable to the excursion or transfer booked.
They agree to provide accurate information necessary to properly provide the service.
By booking with República Explorer Tours, the customer accepts these Terms and Conditions in full, without limiting any rights granted under the laws of the Dominican Republic.
© 2026 República Explorer Tours. All Rights Reserved.